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C

New Member

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2 Messages

Tuesday, April 21st, 2020 2:46 PM

Where is my prepaid order?

It's been more than a week since I ordered a prepaid SIM card for my elderly mother. The status hasn't changed. Can anyone please tell me the ETA on this order: 23-799247148217465

Thank you!

Community Support

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229.9K Messages

4 years ago

Hello @christx83

 

We hate to hear that your order request hasn't shipped yet. Allow us to get you in the right direction!

 

Please contact our Ecom Support team at: 877.782.8870 for further assistance with your online order status

 

We hope this helps, and thanks for reaching out to us!

 

Dwight, AT&T Community Specialist 

New Member

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2 Messages

@ATTHelp Thank you for the phone number. However, it sends me into an endless loop and never gives me a chance to enter the order number. I need to know when this order will be shipped, please.

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