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New Member

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8 Messages

Thu, Apr 2, 2020 7:45 PM

what is wrong with service?`

What is going on with the service? I was given 10 extra gigs to help out but oh my gosh. take them back, ever since i was given it my cell service doesn't work. Not able to use my hot spot anymore and service is sllloooowwww. (Edited per community guidelines) happened????? I want this resolved before renewal date or I won't be renewing .

ATTHelp

Community Support

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176.5K Messages

2 y ago

Hello, @Bugalooa,

 

Thank you for reaching out. If you haven't yet, go ahead and power down your device completely for thirty seconds before turning it back on. This should help your device make a fresh connection to the signal. If this doesn't help, this could be because of higher demand on the network in your area.

 

Have a great week.

 

James, AT&T Community Specialist

New Member

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8 Messages

that definitely didn’t work and it’s both my phones, neither work well especially the data. I’m getting new SIM cards sent out from a different company in the hopes service improves, that and the fact I was told by an agent my plan changed without me knowing and they want more money for something I already was to have.

ATTHelp

Community Support

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176.5K Messages

Hello @Bugalooa

Thank you for your patience during this time as we strive to extend optimal service during this crisis.

Please utilize our personalized troubleshooting tool and our Mark the Spot app to report areas that are experiencing slower speeds.

Keep us in the loop and stay safe!

Ayla, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

I’ve been doing that

ATTHelp

Community Support

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176.5K Messages

Hi @Bugalooa,

 

We'd like to know more.

 

Please let us know the make and model of the devices you are experiencing these troubles on. Are you experiencing this connectivity issue no matter where you go in your area? You also mentioned your plan changing without your consent. We'd like to know more on that as well. The plan change could have affected your service in some way.

 

Aside from this, we'd encourage you to reset your network settings. This refreshes your connection to the network. The steps for this will vary depending on what type of device you have. We want to isolate whether this is a device issue, or if your area is experiencing poor service currently.

 

We look forward to your response!

 

Collin, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

alright, I have an IPhone 8 which is having issues with slow service. I have Samsung A5 which I’ve used for 2 years as a mobile hotspot and as of Friday after I was given the extra gigs, that no longer worked. So I switched to my Samsung A8 and same thing no connection for hotspot. I spoke to an agent on the phone and that’s when he told me I’ve never had a hotspot and never will. I told him I had the 22gig unlimited plan for $65 and he said no it’s $75 and absolutely no hotspot availability. To me that’s the only reason I went with AT&T 2 years ago was for hotspot, amount of data and ability to use in Canada.

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