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akratz's profile

Contributor

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2 Messages

Sat, Nov 18, 2017 5:35 AM

"We are sorry, your transaction has been denied. Please check [...]"

I am using AT&T PREPAID, $45 Monthly Plan. I want to "Make A Payment" and also to activate AutoPay. I tried on several different days using different browsers. I can specify my checking account and last four digits of my SS#, and then I get:

 

We are sorry, your transaction has been denied. Please check with your bank to determine the reason your transaction has been declined.

I do not think that this has anything to do with my bank, as evidenced by countless threads and posts describing this issue (just google for the error message), and also I cannot see how this can be possibly have anything to do with my bank as the message response is immediate. Please help. I want to Make A Payment and continue using AT&T PREPAID!

ACE - Sage

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100K Messages

5 y مضت

I don’t know for certain, but I don’t think prepaid uses your SS#

please call ATT to confirm. 

 

Contributor

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2 Messages

5 y مضت

Hi lizdance40, thanks for trying to help, but when signing up for AutoPay it explicitly asks me for the last four digits of my SSN, otherwise I cannot proceed, also the SSN is not the problem here, so I don't understand why I should call them. Problem is that after filling out everything and agreeing to the conditions etc I get the error message.

ACE - Sage

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100K Messages

5 y مضت

Sorry, my prepaid experience is far too limited.   Please ask a ATT for help in the morning.  Phones open at 8.  Sorry I’m not more help. 

 

sandblaster

ACE - Expert

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59.7K Messages

5 y مضت

@lizdance40 The SSN portion would be for verifying the checking account. @akratz It very well could be your bank. Perhaps they have blocked all of these type transactions. Do you have a debit card? That might be easier to set up. You can also try setting up autopay by phone. Instructions here: https://www.att.com/esupport/article.html#!/wireless/KM1022880

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