Contributor
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2 Messages
"We are sorry, your transaction has been denied. Please check [...]"
I am using AT&T PREPAID, $45 Monthly Plan. I want to "Make A Payment" and also to activate AutoPay. I tried on several different days using different browsers. I can specify my checking account and last four digits of my SS#, and then I get:
We are sorry, your transaction has been denied. Please check with your bank to determine the reason your transaction has been declined.
I do not think that this has anything to do with my bank, as evidenced by countless threads and posts describing this issue (just google for the error message), and also I cannot see how this can be possibly have anything to do with my bank as the message response is immediate. Please help. I want to Make A Payment and continue using AT&T PREPAID!
formerlyknownas
ACE - Sage
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107.5K Messages
6 years ago
I don’t know for certain, but I don’t think prepaid uses your SS#
please call ATT to confirm.
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akratz
Contributor
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2 Messages
6 years ago
Hi lizdance40, thanks for trying to help, but when signing up for AutoPay it explicitly asks me for the last four digits of my SSN, otherwise I cannot proceed, also the SSN is not the problem here, so I don't understand why I should call them. Problem is that after filling out everything and agreeing to the conditions etc I get the error message.
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formerlyknownas
ACE - Sage
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107.5K Messages
6 years ago
Sorry, my prepaid experience is far too limited. Please ask a ATT for help in the morning. Phones open at 8. Sorry I’m not more help.
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sandblaster
ACE - Expert
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64K Messages
6 years ago
@lizdance40 The SSN portion would be for verifying the checking account. @akratz It very well could be your bank. Perhaps they have blocked all of these type transactions. Do you have a debit card? That might be easier to set up. You can also try setting up autopay by phone. Instructions here: https://www.att.com/esupport/article.html#!/wireless/KM1022880
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