Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Enjoy 16GB of high-speed data for $25/mo.
Finnholden's profile

Contributor

 • 

2 Messages

Sun, Apr 8, 2018 3:45 PM

VESTA *AT&T Charges, not possible to login to the account online

I was in USA last summer and I bought an AT&T prepaid card for two months, where I specified when I bought it that I only wanted it for that summer since I don't live in the USA. 

When I arrived home back in my home country, I had charges in my bank account every month, so I called support to help me with this issue and to cancel my account:

The problem was that I never made an online account with 4-digit numbers as a password, and the password is not what your technical supporters suggest it might be. So we tried to make me reset the password, but that doesn't help because now I am in another country so I cant get your SMS-reset code (i don't receive it on my phone, because of the country code)

But calling back and forth 6 times, they told me that I have to speak to the technical team, then told me to speak with the invoice or billing team, then they told me that they don't have the authority to fix my problem so I have to call the store I have purchased the service in... but when I called them they told me that they don't have anything to do with service issues.

finally, they managed to cancel my subscriptions so I threw my sim card in the bin.
 
Here is the new problem

Well, customer support told me that they are going to delete my account, because of all these problems in September, I think I spent around 6-7 hours on this.

Seems like they didn't delete my account at all, my bank account was charged once again, now from:

 VESTA *AT&T  (auto payment or something like that)

I talk to customer support again, and again they tell me that I have to log in to my online account to fix this... but I can't log into my online account since i have never registered any password, and I cant receive any reset-password SMS because of my location.

Now customer support is asking me to come to the USA to fix this.... I really cant travel to the USA to fix a phone service I really don't want to have

I really don't understand why the salesperson sold me autopayment when he knew that I didn't live in USA, and I really don't understand how this could be this big of a problem.

I want to solve this problem, can anyone help me?

@ATTMobilityCare  

ATTHelp

Community Support

 • 

195.9K Messages

4年前

Good morning @Finnholden,


I’m sorry you continue to experience this issue. The best way to get this handled would be to contact our International department at 001-314-925-6925 since you are not currently in the States. Please let me know if there are any other questions I can answer for you!


Briana, AT&T Community Specialist

Contributor

 • 

2 Messages

4年前

They told me that they have canceled my account now, again (which I did in September, I even notice you didn't charge me in September, but started charging me again in October - today's date) and they told me that I have to contact my bank to apply a complaint on the transactions to get the refund.

Waiting for this to be dealt with.

Contributor

 • 

1 Message

4年前

Hello I have the same problem, i used a prepaid phone in April, i was charged once, now 2 months later i am being charged again. i tried to log in to my account and it tells me that my number is not associated with any at&t accounts.

i just tried to call the international number for at&t but the number is not connected, can someone please help me i am in Australia and i cannot just walk into a AT&T shop and fix this

 

Thanks

Andrew

***

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.