VESTA *AT&T Charges, not possible to login to the account online
I was in USA last summer and I bought an AT&T prepaid card for two months, where I specified when I bought it that I only wanted it for that summer since I don't live in the USA.
When I arrived home back in my home country, I had charges in my bank account every month, so I called support to help me with this issue and to cancel my account:
The problem was that I never made an online account with 4-digit numbers as a password, and the password is not what your technical supporters suggest it might be. So we tried to make me reset the password, but that doesn't help because now I am in another country so I cant get your SMS-reset code (i don't receive it on my phone, because of the country code)
But calling back and forth 6 times, they told me that I have to speak to the technical team, then told me to speak with the invoice or billing team, then they told me that they don't have the authority to fix my problem so I have to call the store I have purchased the service in... but when I called them they told me that they don't have anything to do with service issues.
finally, they managed to cancel my subscriptions so I threw my sim card in the bin.
Here is the new problem
Well, customer support told me that they are going to delete my account, because of all these problems in September, I think I spent around 6-7 hours on this.
Seems like they didn't delete my account at all, my bank account was charged once again, now from:
VESTA *AT&T (auto payment or something like that)
I talk to customer support again, and again they tell me that I have to log in to my online account to fix this... but I can't log into my online account since i have never registered any password, and I cant receive any reset-password SMS because of my location.
Now customer support is asking me to come to the USA to fix this.... I really cant travel to the USA to fix a phone service I really don't want to have
I really don't understand why the salesperson sold me autopayment when he knew that I didn't live in USA, and I really don't understand how this could be this big of a problem.
I want to solve this problem, can anyone help me?