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Bob_in_NJ's profile

New Member

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5 Messages

Thursday, May 5th, 2022 4:35 PM

Verizon keeps sending me notifications after switching to AT&T!

Anyone ever hear of this happening?  I recently switched from Verizon to AT&T, and I keep getting a notification from Verizon saying "Verizon Cellular Plan Ready to be Installed".  It happens every 20-30 minutes, but it stops if my phone (2022 iPhone SE 3rd gen unlocked) is in airplane mode, so it seems to be something they're sending out rather than something lurking within the phone.  The message, which appears under Settings, gives me the option to cancel or continue, I always cancel, scared to try continue.  Verizon technical support and porting dept. said account appears to be fully closed out, but they said the message might be coming from their Win-Back dept.  I contacted Verizon Win-Back dept., they said they'd look into it, put me on hold for an hour, then call disconnected, and no follow-up (and the notifications continue).  Apple helped me ensure my eSIM (where Verizon plan resided) was wiped clean.  New AT&T plan resides on a physical SIM.  AT&T says everything looks correct on their end, and their service has worked fine for me. I'd be eternally grateful to anyone who knows how to stop this, they are harassing me every 20-30 minutes with this notification, it's annoying. Thanks!!

 

Accepted Solution

Official Solution

New Member

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5 Messages

1 year ago

Problem was resolved, and it was pretty simple.  Every time the message came up, I had cancelled out of it for fear that proceeding might screw up my connectivity through AT&T.  So I did a back up of the phone, and next time the message came up, I hit continue, and allowed it to create a new cellular plan under Cellular Settings.  I then was able to delete that cellular plan, and have had no problems since.  One might say, well duh...  but remember that I was on the phone with tech support at Verizon, AT&T, and Apple, and no one suggested I do this.  Sandblaster suggested that this problem could indeed be due to some partial entity within the phone, and I think this was correct (so thanks again).  Hope this is helpful for someone else down the road. 

Former Employee

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32.9K Messages

1 year ago

contact verizon

New Member

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5 Messages

1 year ago

I contacted Verizon customer care, technical support, porting department, and Win-Back department, and so far the harassment hasn’t stopped.  That’s why I posted here, to see if anyone has ever heard of this problem, and how it got resolved.

ACE - Expert

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64.6K Messages

1 year ago

Apple helped me ensure my eSIM (where Verizon plan resided) was wiped clean.

My guess is that esim did not get wiped clean. 

New Member

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5 Messages

1 year ago

Thanks, but Apple walked me through clearing the eSIM.  The problem stops if cellular connection is turned off, but resumes when it is turned back on.  So it looks like something they are sending out rather than something which is lurking in the phone.  AT&T should be annoyed that Verizon is harassing one of their customers in this manner.

ACE - Expert

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64.6K Messages

1 year ago

So it looks like something they are sending out

Yes, something they send out because something on the phone is attempting to connect to Verizon’s network which require a sim. Apple may have walked you through the process but sure sounds like the esim is still there. Perhaps you’ll need to set the phone to factory settings and restore from a backup. 

Community Support

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221.3K Messages

1 year ago

Hi Bob_in_NJ, we do understand how frustrating it can be to continue to receive notifications from your previous carrier.

 

Try resetting your network settings to refresh your connection to the AT&T network.

 

Settings app > scroll to and select General > scroll to and select Reset > select Reset Network Settings > select Reset Network Settings again to confirm.

 

If you continue get the notifications, continue to reach out to Verizon on how to stop them.

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist   

New Member

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5 Messages

1 year ago

Thanks for the feedback Sandblaster and Jeff.  Already tried resetting the network settings, no success.  Agree that I may have to try factory reset.  Will update the thread if it gets resolved.  Otherwise, any other ideas are appreciated!

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