Verifying my account with a credit card that I no longer have
I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do I get through this to pay with my new card?
7 months ago
Hey there @ChuckieB, we'd be glad to help you with updating your payment method on your account.
Be advised, we're unable to provide you with the CCV # for your previously stored credit card. However, we can provide you with detailed steps on how to update your payment method online:
Feel free to reach back out to us, to let us know if this information helped.
Thanks for contacting the AT&T Community Forums for assistance.
Lynn, AT&T Community Specialist