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ChuckieB's profile

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Tuesday, September 6th, 2022 3:26 AM

Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do I get through this to pay with my new card?

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Official Solution


Community Support


210.2K Messages

7 months ago

Hey there @ChuckieB, we'd be glad to help you with updating your payment method on your account. 


Be advised, we're unable to provide you with the CCV # for your previously stored credit card. However, we can provide you with detailed steps on how to update your payment method online:

  1. Go to myAT&T settings. Sign in, if asked.
  2. Scroll to Payments.
  3. Choose Stored payment methods, then select:
    • Edit to update a stored payment method. Enter your details and select Save changes.
    • Delete to remove a stored payment method. Select OK to confirm removal.
    • Add a new payment method and choose Add a bank account or Add a credit or debit card. Follow the prompts to finish up.

Feel free to reach back out to us, to let us know if this information helped. 


Thanks for contacting the AT&T Community Forums for assistance.


Lynn, AT&T Community Specialist

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