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lggbpg's profile

New Member

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4 Messages

Friday, June 30th, 2023 3:32 AM

Unused Plan before joining a Family Plan

Today I bought an AT&T SIM card for my girlfriend. It required me to pay $30 in order to activate her plan before being able to invite her new number to my existing family plan. Therefore, she had a $30 monthly plan that was fully unused (30 days), but I have not received any sort of credit on my main account for it. At the same time, I had to pay another $7 (pro-rated July 8th) to activate her plan once she joined the family plan.

AT&T website states the following:

  • If the Member has a monthly plan prior to joining, the Account Owner will receive a prorated credit for unused days of the plan once the Member joins the account (one per 30 days).

Accepted Solution

ACE - Sage

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117.8K Messages

11 months ago

@lggbpg 

That answer from ATT help us complete garbage and only applies to postpaid. Please dial 611 from your phone and hope to heaven you get someone who knows what they're talking about

ACE - Sage

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117.8K Messages

11 months ago

Call at&t.  611 from your phone.

  The community is largely other customers 

Community Support

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232.3K Messages

11 months ago

Hello @lggbpg, thank you for reaching out to us regarding your new SIM card and billing changes. We will be glad to assist you with any questions or concerns you have.

 

Firstly, we would like to clarify some information, so we can get you the most accurate information in regard to your situation. 

 

1. Are you on one of our Wireless or Prepaid plans? 

 

- This can help determine either how long or why the credits have not been applied yet. 

 

If you are on our Wireless plan, to answer your concern regarding the monthly credits you should be receiving, as long as the terns and conditions are being met fully, it could take up to 3 billing cycles to see the credits in effect. 

 

This of course will also credit the previous month's that you did not see the credits being applied if it does take up to the 3 months to show. 

 

If you would like further information on how to view your bill credits or adjustments, we have a page on our website that will give you further details about this. 

 

If you are not on one of our Wireless phone plans but on a Prepaid phone plan with us, please let us know, and we can investigate further into your account. 

 

We hope this information helps, and let us know if you have further questions or concerns! 

 

Thank you for coming to the AT&T Community Forums. 

 

DylanD, AT&T Community Specialist

New Member

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4 Messages

11 months ago

Hello DylanD (@ATTHelp)!

I really appreciate you reaching out to me.

To answer your question: My family plan is prepaid, and so is the new SIM card. 

Thanks,

Luiz

New Member

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4 Messages

11 months ago

@formerlyknownas that’s what I thought. Will do, thank you very much! 

Community Support

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232.3K Messages

11 months ago

Thank you, @lggbpg, for providing us with that clarifying information! 

 

Yes, when making changes to the Pre-paid plan the first month's charge you pay for will be for the full amount as shown, that you are responsible for. However, after this, the cost of renewing your plan each month will have the credit applied that you are speaking about. If you would like to see further information about this, we have further details on our Prepaid page on our website. 

 

However, if after you go to renew your Pre-paid cycle, and the credits are not taking effect, please let us know, and we will take a deeper look into what could be causing this.

 

We hope this information helps with your questions and concerns, and thank you for coming to the AT&T Community Forums! 

 

 

DylanD, AT&T Community Specialist 

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