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Sat, Jul 29, 2017 10:51 PM
ACE - Sage
5 years ago
Unless you requested it be unlocked, it is locked. All ATT phones are sold locked.
Good morning @Tommyandkat2009!
Welcome to the Community Forums! Unlocking your phone is a great thing to do. This allows it to be used on other networks if needed. I am more than happy to help with this!
Please check the Unlock portal device unlock eligibility requirements to see if your phone qualifies for unlock. You can also request the unlock from the same webpage as well. AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
I’m glad I could help. Thank you and have a wonderful afternoon!
Daniel, AT&T Community Specialist
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