Unauthorized credit check even after asking not do so without ever providing SSN and with no result
I visited the AT&T store in Sunnyvale, CA and asked to switch from my GoPhone plan to a postpaid account and specifically asked to give me options to avoid a credit check. I informed the staff member that I was ready to pay a deposit too. He asked for my driver's license and tried to the switch my account but he said he wasn't able to do so because of "some reason" and asked me to call Customer Support instead. He also provided a generic SSN to provide to Customer Support when I call. Two days later, I find out that there's a hard pull on my Equifax from AT&T without me ever providing my SSN! And I still don't have a postpaid line either! Could AT&T please remove this unnecessary credit check from my Equifax?