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BoDaGreat's profile

New Member

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2 Messages

Saturday, April 1st, 2023 2:39 PM

Unauthorized charge

I was charged $11.03 vesta att prepaid and don't know why. I have autopay but it was paid on 3/18/23 and isn't due again until 4/18/23. That is the only service I have with them and want my money refunded 

Accepted Solution

Official Solution

Community Support

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232.8K Messages

1 year ago

Hello BoDaGreat, we're here to help answer your question about your prepaid charge.

 

As the ACE @sandblaster mentioned, prepaid doesn't refund. You would need to dispute any unauthorized charges directly with your bank or credit card.

 

If you would like to stop autopay log into your pay go account and turn autopay off.

 

Let us know if this helps. Reach back out to us if you have any other questions or concerns.

 

Jeff, AT&T Community Specialist

 

ACE - Expert

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64.7K Messages

1 year ago

Prepaid doesn’t refund. Besides, that could mean your credit card was compromised. Do you see any evidence that charge was applied to your account? You need to dispute any unauthorized charge directly with your bank or credit card. Just be aware that if your bank or credit card issuer does reverse the charge, you won’t be able to use that payment source for autopay anymore.

New Member

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2 Messages

1 year ago

So I probably won't get my money back because I have my autopay set up with my cashapp card?

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