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Davenlr

New Member

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23 Messages

Tue, Aug 4, 2020 3:42 AM

Unable to set up voicemail

Voicemail setup says phone number not stored on SIM, unable to set up voicemail.

Checking "About Phone" -> Phone Number says "Unavailable"

SIM status -> Phone Number on SIM "Unknown"

It makes and gets phone calls fine, and data works fine.

 

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Brand User
ATTHelp

Community Support

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133.6K Messages

2 months ago

Hi @Davenlr,

 

Thank you for reaching out. We're more than happy to take a closer look.

 

In order to better tailor our assistance for you today, we want to know if you are following the steps to set up your voicemail on the AT&T website. Also, please try our troubleshooting tool here to see if it resolves the error.

 

We are eager to hear back from you so we can assist further.

 

Doyin, AT&T Community Specialist.

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Davenlr

New Member

 • 

23 Messages

2 months ago

I was able to set up my voice mail by following some instructions I located on Google.

Under SIM on the phone, it still says Phone Number on SIM: unknown

so I get an error when trying to set up visual voicemail app, but I am not worried about it.  Ill wait until covid is over and just go by the store.

 

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