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Tue, Aug 4, 2020 9:11 PM

Unable to make payment on prepaid account

When trying to make a payment online or by dialing 611, it says my order is in collections and no payment can be made until resolved. I cannot see the amount due but would like to resolve this issue. 

Thank You. 


Brand User

Community Support


133.9K Messages

2 months ago

Hello @BLHughes0712,


Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to contact our AT&T PREPAID support team at 800-901-9878. Hope this helps!


Sean, AT&T Community Specialist

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