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ChronoLegion's profile

New Member

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1 Message

Thu, Aug 11, 2022 3:14 PM

Unable to make an international call with PREPAID phone

Hi,

My wife has a Samsung Galaxy S9 on a grandfathered PREPAID 10c/minute plan. She's always been able to make international calls before. But today she tried calling a number in Ukraine and keeps getting "unable to complete the call" no matter how she tries to dial it. We put more money on her account, just in case, but it didn't help.

I tried calling the same number using my iPhone XR on a Mint Mobile plan, and it went through, so it seems to be an AT&T issue.

Has anyone experienced anything like that?

Thanks

ATTHelp

Community Support

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200.2K Messages

2 m مضت

Hello, @ChronoLegion! We want to help your wife be able to make international calls on her Samsung Galaxy S9!

 

We do need more information to better assess why the device is no longer able to make calls to Ukraine:

  • Are you able to dial out to the other countries? How long ago was she no longer able to make calls to Ukraine?
  • Are incoming calls able to be received from Ukraine?

Also, the 10 cents per minute Prepaid plan does require international calling as a $10 add on, so even though there are funds in the account, please be sure to check international calling has been added to the plan.

 

Please let us know if you have any more questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

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