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Thursday, August 13th, 2020 12:14 AM

Unable to add minutes to AT&T pay as you go phone

I am no longer able to add minutes to my son's iphone. I think it's because I let 90 days go by without adding minutes. How can I add minutes,  and if I have to get a new SIMS card, will he be able to keep the same phone number?

ACE - Expert


64.6K Messages

3 years ago

A prepaid account is automatically closed if the account balance is $0 for more than 60 days. It sounds like the account has been closed. If so, sorry the number is lost. You will need to open a new account with a new SIM card and new number.

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