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harshbafna's profile

Contributor

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1 Message

Thursday, August 24th, 2017 5:44 AM

Travel sim wrongly charged my credit card

Hi I am an international traveller who was visiting the USA last month of July.

 I bought a at&t prepaid sim from the Times Square store (7950) on 07/17/2017 at 15:22

the service was very good and i was informed the validity will expire on 14th august and I should dail 611 if I don't want to interrupt services.

on 15th og august my credit card was charged 45$ without my approval. I am currently travelling in India and no longer require the services, can you please refund the charges and discontinue the SIM card ? 

 

Thank you 🙂

ACE - Sage

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117.6K Messages

7 years ago

Prepaid does not refund.  You must have signed up for auto pay to get discount.  Your only option is to cancel the card, dispute the charge as unauthorized 

 

ACE - Expert

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64.7K Messages

7 years ago

@harshbafna This forum is not customer support. No one here can refund the charge. You need to contact customer support directly or do as suggested above.

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