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beip's profile

2 Messages

Thursday, September 28th, 2023 7:19 AM

Sim card returned & charge

Hi,

I ordered a prepaid SIM card recently and it was shipped soon. But when I try tracking the UPS delivery, it says that there was something wrong and the package is returned to sender (Fort Worth). The return was successfully delivered, and I never got that card or any information about the delivery failure.

Will I still be charged for this prepaid card? And does it mean I'll have to order another one if I still want to get a SIM card?

Thanks!

Accepted Solution

ACE - Sage

 • 

117K Messages

7 months ago

If the charge isn't reversed, you'll have to contact AT&T. It won't be reversed until the SIM card is received back in fort Worth.

There are no other charges. Prepaid service is exactly that You don't pay until the account is activated with a phone number

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