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trasydlime's profile

1 Message

Tuesday, May 21st, 2024 1:33 PM

SIM already activated?

I just bought a prepaid mobile hotspot.  While trying to activate it online I got stuck in the screen to make a payment - it kept saying something was wrong with my card.  I called customer service and they told me that my SIM is activated but with a different zip code.  There is literally no other zip code that it would be except my home one, which I used.  They are saying they can't do anything and I have to go to a store.  I am returning it instead.  How does this happen?

Community Support


232.9K Messages

1 month ago

Hello @trasydlime,


We hear you and would like to help you.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,
Jessica, AT&T community specialist.

ACE - Sage


118.3K Messages

1 month ago

If you purchase an AT&T hotspot, it should have been done at an AT&T store and they should have helped you set up your account so that all two-step verification processes and information would go to your email, not via text message which is the default. 

At that time you should have been set up with a password and a PIN code as well. 

Did that happen? 

Just a warning AT&T will refund devices, less a restock fee as long as all packaging material is included. Not so much service. Prepaid Service is not refundable

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