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1 Message

Sun, Feb 23, 2020 12:38 AM

Return of Unused Account Balance

I bought an AT&T refillable phone card at $40. That's the GoPhone plan I had used in the past. I did not realize that said plan no longer existed, so I had to choose the $35 one.... Leaving me with a balance of $5 on my account. Is there any way I can have that $5 credited back to the Visa you have on file?

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sandblaster

ACE - Expert

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35.5K Messages

a month ago

Sorry, no. Prepaid does not refund. Unless you only plan to use the plan for one month, the $5 will be used when you renew.

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lizdance40

ACE - Sage

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71.6K Messages

a month ago

No. there are no refunds. The $5 will be used next month if you add funds for monthly service. Otherwise it sits there till it expires.

If you were looking for pay per use, it was still there.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Brand User
ATTHelp

Administrator

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111.6K Messages

a month ago

Hello, @SarahEc347,

 

Thank you for reaching out. Refunds are not available on prepaid accounts, the balance carries over. When you need to add to the account next month, you'll already have that difference ready for you!

 

Have a great week.

 

James, AT&T Community Specialist

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