Z

New Member

 • 

1 Message

Wed, Mar 18, 2020 2:30 AM

Reset PIN

Hi - I have an AT&T Prepaid SIM and am on the $45 autopay plan. I recently traveled overseas and did not realize my plan would not work. I am trying to log into my account and change to a postpaid plan as I believe this will help me use my phone overseas.

However, my PIN is not working and I cannot get a text SMS with the new one as I don't have service. Can you please guide me how to reset my PIN while overseas?

Thanks!

Sam

sandblaster

ACE - Expert

 • 

58.7K Messages

2年前

It is not possible to reset your pin from abroad. The only way to reset it is by receiving the text, which you can’t since you don’t have service. It would not matter if you could reset the pin, you still would not be able to log into your account from abroad. You also can not switch to postpaid from abroad. Even if you could access your account, switching to postpaid is not something you can do online.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.