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New Member

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3 Messages

Tuesday, November 2nd, 2021 1:56 PM

Regular disconnects from broadband data - ATT Prepaid wireless hotspot

Netgear Nighthawk LTE wireless hotspot, new. ATT Prepaid - there is plenty of bandwidth left (metered connection).

It will work great for an hour or two, then drop for five minutes. (Zoom call, watching streaming)

The LTE hotspot has a message - broadband data disconnected (or something like that).

Turning the hotspot off and back on restores data. I factory reset the hotspot, firmware is up to date, same problems.

If it would maintain the connection, or even only drop once per day, it would be a good service. Speed is good, bars are good. For the hour it works, it is good.

What next to try?

New Member

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3 Messages

2 years ago

If you attempt to connect to a web site while the data is disconnected for its little "timeout" the redirect page is:

http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi

and the message it displays is:

AT&T Free Message: Your attempt to connect to data service was unsuccessful. Please try again later.

And a few minutes after that, all service will resume normally.

Community Support

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231.2K Messages

2 years ago

We want to help you find a solution to your NETGEAR Nighthawk router's intermittent disconnections, @Tim_MI!

 

You are likely to resolve your experience by performing an Alternate Reset

 

If that trend with your device persists despite the first step, reach back and let us know the following:

  • Is there anything else hardwired to your router? Any other connected equipment can result in your router's inability to maintain a constant connection to the network. You will want to disconnect any equipment then test the results to see if your Nighthawk router maintains a steady connection.
  • Where is your router located and how many devices are connected at one time? If it's enclosed and not enough air is circulating to the device then it may be overheating and now would be a great time to move it. It's likely that relocating your device to another area may result in a stronger, stable connection.
    • Also, remove all devices connected wirelessly to your router then test whether the connection is firm. You will want to add each device, being careful not to exceed 10 devices.  

Give these a try and let us know how it worked for you!

 

Lar, AT&T Community Specialist

New Member

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3 Messages

2 years ago

Overheating is an interesting suggestion -- I will try.

I did a menu-driven Factory Reset, but haven't tried the Alternate Reset.

I called support and they re-initialized my SIM, apparently two different ways, but that did not stop the problem -- so I am going to try the overheating angle. It does seem to halt when under streaming use.

Community Support

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231.2K Messages

2 years ago

Hi @Tim_MI, thank you for reaching back out to us regarding your hotspot connectivity inquiry.

 

Once you have made sure that the device is not overheating, and the alternate reset let us know the results. 

 

If the issue persists try using our Troubleshooting & Resolve Tool by selecting your device for step-by-step help to provide you with personalized solutions to assist with a fix.

 

Let us know if this helps, and thank you for reaching out to the Community.

 

Jeff, AT&T Community Specialist       

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