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elderly's profile

Tutor

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11 Messages

Wed, Dec 21, 2016 11:32 PM

Refund No Service

I rarely use my phone. I pay $100/yr and roll it over. I have close to a $250 balance. I just moved here. The service is very bad and sporadic. I went for a week without any service at home and once drove 20 miles one way then back stopping often but still couldn't get service. I am elderly and was very upset because I was trying to reach my doctor at my old location. I asked about WiFi Calling but was told that AT&T will not provide that with a GoPhone. So I want to cancel my service and have my balance refunded. The person I spoke to on the phone, (I got his ID #) refused. Does anyone know how to get a refund? I think this is criminal and plan to contact the AG and state agency for the elderly if AT&T does not refund my money promptly or let me use WiFi calling. If they can't provide service, they have no right to keep my money.

sandblaster

ACE - Expert

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61K Messages

6 years ago

Definitely not the phone, then. Thought maybe you might have a 2g phone. 

Gary L

ACE - Expert

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16.1K Messages

6 years ago


@elderly wrote:

How can a company legally refused to give a refund when they can't provide service?


It's pay as you go.

 

The real question is why do you keep giving them money if they don't have satisfactory service?

 

 Clearly you've been happy with them the first two years. (If you have $250, I'd have to think you've paid at least three years now.

ACE - Sage

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102.3K Messages

6 years ago

Depending on where you live in NH, there are no carriers with excellent service.  Spotty is as good as it gets.   Interesting that Gophone has better than Verizon postpaid.  I would have thought they were the alternative, but no.

FYI, Verizon dropped its pay per use plans.  Minimum plan for prepaid smartphone is $50.  Unlike ATT they don't allow smartphones on a non smartphone plan on prepaid.  

 

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Tutor

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11 Messages

6 years ago

I had satisfactory service till shortly after I moved in November. Do you work for AT&T? It sounds like you are defending them.

Tutor

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11 Messages

6 years ago

Thank you. I’ve found that out, but it is not what AT&T’s coverage map says. And because cell service is spotty at best and AT&T won’t enable WiFi calling for me with prepay, I am dropping them and not getting a replacement, but I am going after the refund and warning others about the problem.
sandblaster

ACE - Expert

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61K Messages

6 years ago

You make it sound like they won't enable wifi calling for you only. Hopefully, you realize no gophone customer gets wifi calling. You wouldn't get wifi calling with your iPhone 5c even if you were on postpaid service. Only iPhone models since the iPhone 6 are supported.

Gary L

ACE - Expert

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16.1K Messages

6 years ago


@elderly wrote:
I had satisfactory service till shortly after I moved in November. Do you work for AT&T? It sounds like you are defending them.

Nope, only defending reality / practicality, it's not my fault if that supports AT&T in this case.

 

You've been paying them because you had satisfactory service. They've been fulfilling their obligation, . You moved and now you need coverage that they don't supply, so it's time to stop paying them. You've been paying them yearly because it's cheaper, but the downside is, you've paid for a whole year.

 

@elderly wrote:
And because cell service is spotty at best and AT&T won’t enable WiFi calling for me with prepay, I am dropping them and not getting a replacement, but I am going after the refund and warning others about the problem.

While prepay is cheaper (sounds like you pay $100 a year), it does have some limitations. One is they don't support WiFi calling (you pay less so you get less), but I'm pretty sure they don't support it on the 5c even on the postpaid network (they have a very limited range of the phones they support WiFi calling on).

 

FYI, it would be hard to get an AT&T postpaid account where you pay less than $50 a month for a plan with one line; also, they don't refund you on those lines either.

 

If you DO get the refund, please let us know, I would normally tell people to not waste their time (in that they won't get it), but if you can get it I'll update my thoughts on that.

 

 

Tutor

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11 Messages

6 years ago

I am a prepaid customer that the company cannot provide reliable cellular service to. However, they can provide it using WiFi if they choose to. (If they don’t, they can refund my money.) I believe they have the same 2 choices with all prepaid customers who can’t get reliable service from them but have reliable WiFi service although I have no idea if there are many, or even any, other customers who fall into this category.

Apple enables WiFi Calling on iPhone 5c. AT&T does not. However, I suspect that they can enable it because I think one of their techs was about to do it for me till she realized that I was a prepaid customer, not postpaid. She then realized that she couldn’t even get into my account. If they can’t or don’t want to enable WiFi for me, it is fine with me as long as they return my money because they cannot provide the service I’ve prepaid for.
Gary L

ACE - Expert

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16.1K Messages

6 years ago


@elderly wrote:
I am a prepaid customer that the company cannot provide reliable cellular service to. However, they can provide it using WiFi if they choose to.

That's like saying you bought basic cable and it doesn't come with the same sports channels that the more expensive package has and that it's their fault because "they can provide it ... if they choose to"

 

You wanted the year discount and that's a choice you made.

 

If you'd paid monthly we'd only be talking about a month's worth (no big deal), but you would have paid WAY more over the years, right? 

 

I believe they have the same 2 choices with all prepaid customers who can’t get reliable service from them but have reliable WiFi service although I have no idea if there are many, or even any, other customers who fall into this category.

If you want the deluxe service, you have to pay for it.

 

Apple enables WiFi Calling on iPhone 5c. AT&T does not. However, I suspect that they can enable it because I think one of their techs was about to do it for me till she realized that I was a prepaid customer, not postpaid. She then realized that she couldn’t even get into my account.

I bet she would have realized she couldn't when she got to that point.

https://forums.att.com/t5/Device-Features/AT-amp-T-Wi-Fi-Calling/td-p/4841969

 

Regardless, it doesn't come with your package.

 

If they can’t or don’t want to enable WiFi for me, it is fine with me as long as they return my money because they cannot provide the service I’ve prepaid for.

They're still providing the same service as they did when you paid for the package.

(Realistically, they probably have it in a few more areas now.)

 

 

ACE - Sage

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102.3K Messages

6 years ago


@elderly wrote:
I am a prepaid customer that the company cannot provide reliable cellular service to. However, they can provide it using WiFi if they choose to.
That is not how it is at all.  Prepaid does not get wifi calling, period.  
(If they don’t, they can refund my money.). Nope.   I believe they have the same 2 choices with all prepaid customers who can’t get reliable service from them but have reliable WiFi service although I have no idea if there are many, or even any, other customers who fall into this category.
ATT has choices?  No.  YOU HAVE A CHOICE?  The option is go to another carrier.  Period.  No carrier refunds prepaid service.  
Apple enables WiFi Calling on iPhone 5c.   ATT does not have wifi calling on the 5S or earlier.  AT&T does not. However, I suspect that they can enable it because I think one of their techs was about to do it for me till she realized that I was a prepaid customer, not postpaid.   Your phone is not wifi capable even on postpaid.    You could install a Microcell.  She then realized that she couldn’t even get into my account. If they can’t or don’t want to enable WiFi for me, it is fine with me as long as they return my money because they cannot provide the service I’ve prepaid for.

You got it in your head they can change they entire system for you.  Because that's what would be required.  Meanwhile postpaid customers who pay more in a month, than you have in a couple years, do pay for the additional services.   Nothing you do will get wifi calling on an iPhone 5C.  

I own non ATT phones and am postpaid.  But I also don't get wifi calling.  It's the way it is.

 

You would have to pay Verizon prepaid $50 a month to get wifi calling.  You would have to buy a newer phone because the 5c won't work on Verizon or get wifi calling even if you got a Verizon 5C.  And their coverage is worse by the map.  

I don't know where you are on the coverage map I posted, but that is ATT coverage at a distance. You have to zoom in on any map to see more accurate coverage.  

 

 

 

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