Refund No Service
I rarely use my phone. I pay $100/yr and roll it over. I have close to a $250 balance. I just moved here. The service is very bad and sporadic. I went for a week without any service at home and once drove 20 miles one way then back stopping often but still couldn't get service. I am elderly and was very upset because I was trying to reach my doctor at my old location. I asked about WiFi Calling but was told that AT&T will not provide that with a GoPhone. So I want to cancel my service and have my balance refunded. The person I spoke to on the phone, (I got his ID #) refused. Does anyone know how to get a refund? I think this is criminal and plan to contact the AG and state agency for the elderly if AT&T does not refund my money promptly or let me use WiFi calling. If they can't provide service, they have no right to keep my money.