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markanthonyana's profile

New Member

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4 Messages

Thu, Feb 24, 2022 3:08 AM

Refund for 1-year prepaid plan

I signed up for a a 1 year prepaid plan around +$300, on the first week of February.

before activating my sim I called the customer service if my phone will be supported after the the 3G will be turned off, 

the agent re assured me that having a 4G, Volte capable phone I will not be affected. Now, my phone stills works I can still browse but incoming calls are not getting thru, and outgoing calls are directed first to att and then it will dial the number that I contacted. Can I still get a refund, I've used it for less than a month. I don't mind getting charge for the data that I consumed, but I just want to refund the unused 11 months, which I paid upfront.

ACE - Expert

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22.8K Messages

6分前

Prepaid does not refund.

Which phone do you have?

ACE - Sage

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98.5K Messages

6分前

Unfortunately, AT&T does not refund prepaid services. It doesn't matter whether you've purchased a single month or a full year.

What model phone? 

If it's not whitelisted, you will need to replace it. 

New Member

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4 Messages

6分前

wasted 300bucks, I have a Huawei Mate 20 pro, I really don't want to change phones. 

ACE - Sage

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98.5K Messages

6分前

That brand has been banned in the USA for a few years.  Even T-Mobile imei check will refuse it. 

https://www.t-mobile.com/resources/bring-your-own-phone#imeiextender

New Member

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4 Messages

6分前

Yeah, but the customer service rep that I talked to convinced me that it will not be affected, hopefully I can get even a portion of my money.

Constructive

Employee

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28.6K Messages

6分前

Again they don’t refund. If you want to keep the phone then find a provider that it will work on and eat the loss. Otherwise get a compatible phone. 

ACE - Sage

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98.5K Messages

6分前

@Constructive

That's why I posted T-Mobile's IMEI check. If T-Mobile won't take that phone, no one will. Huawei is still banned.

But if he's okay owning a phone that's mining his personal information... 🤷🏼‍♀️

ATTHelp

Community Support

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195.2K Messages

6分前

Let's clarify which devices are compatible with AT&T's upgraded network,

 

We apologize for the misinformation provided to you. It’s important to check the model numbers next to your device to make sure it’s still supported since the 3G network shutdown. The Huawei Mate 20 Pro isn't on the list of supported devices. Please take a look at the list to find a compatible prepaid device. As our ACEs mentioned, AT&T PREPAID doesn't offer refunds. We'd be more than happy to provide a courtesy credit to your acocunt for the inconvenience. If you'd like to accept this alternative, reply back and let us know.

 

Thank you for visiting the AT&T Community!

 

Jonye, AT&T Community Specialist

ACE - Expert

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22.8K Messages

6分前

@ATTHelp. You are setting a precedent.

ACE - Sage

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98.5K Messages

5分前

ATTHelp providing a one month credit so the OP can have time to replace his phone is reasonable. 

Huawei phones should be blocked from network by imei. 

If ATT had an imei check, it would have been blocked in the first place, rather than allowing it on the network and buy a full year's service

ACE - Expert

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22.8K Messages

5分前

 I just want to refund the unused 11 months, which I paid upfront.

  We can hope they OP is happy with $25 ($300÷12).

New Member

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2 Messages

5分前

Hi, man I had the same problem and almost same situation as you. just sharing what worked for me. Call the billing department. and ask for a refund, I got refunded the full amount with taxes and all around $327+. 

based on comments on this thread is inaccurate, who ever said you cant get a refund on services that is not rendered? that is wrong good thing I got my money back. and you should too! demand it!

switched to other carriers and never coming back to at&t . I even read some mocking your phone choice, goodluck with that mentality that at&t or iphone does not mine your data.

ACE - Expert

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22.8K Messages

5分前

Call the billing department. and ask for a refund, I got refunded the full amount with taxes and all around $327+. 

PREpaid?

New Member

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2 Messages

5分前

Yes, PREpaid we have the exact same plan for 1 year. Just had a different phone, but same scenario my phone also supports 4g/5g, but not on the list. 

ACE - Expert

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22.8K Messages

5分前

@formerlyknownas. Interesting bit of information.

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