XYAO1986's profile

Contributor

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1 Message

Sat, Apr 11, 2015 11:29 AM

refill late

I refilled my go phone account late. I don't know all the money is gone if you refill it late. Is that possible to get the money back?

Community Support

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15.2K Messages

7年前

Hello! @XYAO1986 Thanks for posting your GoPhone questions.

 

On refills, the remaining minutes on smartphone plans, without unlimited calling, rollover to the next cycle only if you refill before the end of the current cycle, remaining minutes on basic plans without unlimited calling, and some older plans that are no longer available, will roll over to the next cycle. Data included in your GoPhone rate plan does not roll over.

 

Package balances for the following rollover to the next cycle, only if you refill before the end of the current cycle:

  • Messaging
  • Data
  • Hotspot data
  • International Plus Long Distance

You may not have more than the maximum allowed balance.

If you have an unlimited messaging package, any unused messages expire after 90 days.

At this time data balances for all GoPhone products are not refundable.

 

Thank you

Charise

 

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