audreyflower's profile

Contributor

 • 

2 Messages

Mon, Jun 4, 2018 12:01 PM

Refill didn't work.

I paid $30 as a refill through my credit card and it didn't work. I received a confirmation message after a payment as well. 

ACE - Sage

 • 

92.1K Messages

4 y ago

What do you mean by “didn’t work”?

Contributor

 • 

2 Messages

4 y ago

 I can't use data and send texts

ACE - Sage

 • 

92.1K Messages

4 y ago

Power cycle the phone.  If you added enough for the plan, it should have restarted your plan.  If you still owe tax or 911 fee, your plan won’t restart.

 

Contributor

 • 

1 Message

3 y ago

I bought a refill at dollar general and when I went to use it they said it wasn't valid

 

 

cctraderx

Guru

 • 

561 Messages

3 y ago

You should contact customer service for help but ultimately Dollar General may not have properly loaded the refill and you would have have them fix it at the Dollar General.

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.