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audreyflower's profile

Contributor

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2 Messages

Monday, June 4th, 2018 12:01 PM

Refill didn't work.

I paid $30 as a refill through my credit card and it didn't work. I received a confirmation message after a payment as well. 

ACE - Sage

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117.8K Messages

6 years ago

What do you mean by “didn’t work”?

Contributor

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2 Messages

6 years ago

 I can't use data and send texts

ACE - Sage

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117.8K Messages

6 years ago

Power cycle the phone.  If you added enough for the plan, it should have restarted your plan.  If you still owe tax or 911 fee, your plan won’t restart.

 

Contributor

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1 Message

6 years ago

I bought a refill at dollar general and when I went to use it they said it wasn't valid

 

 

Guru

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561 Messages

6 years ago

You should contact customer service for help but ultimately Dollar General may not have properly loaded the refill and you would have have them fix it at the Dollar General.

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