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2329dam's profile

Contributor

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1 Message

Thursday, October 13th, 2016 3:00 AM

refill card

i bought a refill card worth $10 from a 7eleven outlet in 1st avenue downtown seattle for my phone refill. today when i encoded the pin of the card which is just scratched when asked...the system indicated that the refill card was already used. i tried to encode the pin again but it was declined again. whats the explanation of this ? i am just a tourist here and i dont want to waste money just like that. hope to get a response of my query thanks a lot.the pin is *** powered by Fast Card

 

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Community Support

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232.1K Messages

8 years ago

Hello @2329dam!

 

I am so sorry that you are getting this error when entering your refill card! I totally understand any frustration and I will be happy to help!

 

That is super strange that it is showing that it has already been used. Let’s figure out what is going on! First, I recommend trying to refill your account balance via another method, in case this is a website or system error. Check out our support article Refill your GoPhone account balance for specific instructions!

 

You can also contact our GoPhone Customer Care at 1-800-901-9878 if that still does not work to troubleshoot.

 

Let us know if you have any other questions! Have a wonderful day!

 

Bradilynn, AT&T Community Specialist

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