Recharge and rate plan change - money lost ?
I am on a $60 Gophone plan and it was up for renewal today. I made an online payment of $60+ taxes and I got confirmation that rate plan has been renewed. My balance was shown as $1. However within a few minutes of recharge I made a rate plan change to $45 online thinking that I will opt for that plan from my next renewal due on 18th Feb. However this seem to have "nullfied" my recharge and the phone is not working any more. What happened to the renewal payment amount? ? How can I get refund or $60 plan restored without losing money ?