Contributor
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1 Message
Rate plan expired even after refill?
So this is what I had on the account a couple of mins ago:
| Rate plan: | $25 Monthly Plan (Expired) |
| Rate plan expiration: | Wednesday, August 20, 2014 |
| Refill needed to renew plan: | $15.75 USD |
| Account balance: | $9.25 USD |
| Account balance expiration: | Sunday, October 19, 2014 |
After adding $16 to my account, this is what I got:
| Rate plan: | $25 Monthly Plan (Expired) |
| Rate plan expiration: | Wednesday, August 20, 2014 |
| Refill needed to renew plan: | $24.75 USD |
| Account balance: | $0.25 USD |
| Account balance expiration: | Sunday, October 19, 2014 |
It seems as if ATT just "ate" my money and now I am without $25 AND without a monthly plan. Any advices? Why did this happen, when my account balance was active in the first place?
kdadamson
Contributor
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1 Message
7 y ago
I'm having a similar issue, but on a $2 a day plan. I added $25 and my balance still says $0. I cant use my phone!
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ATTDmitriyCM
Community Manager
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9.9K Messages
7 y ago
Hello @valentina92 Welcome to the Forums!
There might have been a delay between your refill and the rate plan activation. Did it activate for you? If you still need help, please send us a private message using the link below and we'll be happy to help you with that. Please include your full name, phone number, account number and the best time you can be reached.
Thanks,
Dmitriy
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