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valentina92's profile

Contributor

 • 

1 Message

Sat, Aug 23, 2014 9:02 AM

Rate plan expired even after refill?

So this is what I had on the account a couple of mins ago:

 

Rate plan:$25 Monthly Plan (Expired)
Rate plan expiration:Wednesday, August 20, 2014
Refill needed to renew plan:$15.75  USD
Account balance:$9.25  USD
Account balance expiration:Sunday, October 19, 2014

 

After adding $16 to my account, this is what I got:

 

Rate plan:$25 Monthly Plan (Expired)
Rate plan expiration:Wednesday, August 20, 2014
Refill needed to renew plan:$24.75  USD
Account balance:$0.25  USD
Account balance expiration:Sunday, October 19, 2014

 

It seems as if ATT just "ate" my money and now I am without $25 AND without a monthly plan. Any advices? Why did this happen, when my account balance was active in the first place?

Contributor

 • 

1 Message

7 y ago

I'm having a similar issue, but on a $2 a day plan. I added $25 and my balance still says $0. I cant use my phone!

 

ATTDmitriyCM

Community Manager

 • 

9.9K Messages

7 y ago

 

Hello @valentina92 Welcome to the Forums!

 

There might have been a delay between your refill and the rate plan activation. Did it activate for you? If you still need help, please send us a private message using the link below and we'll be happy to help you with that. Please include your full name, phone number, account number and the best time you can be reached.

 

Thanks,

Dmitriy

 

 

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