New Member
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1 Message
Putting AT&T on notice
My mother just passed away. I want to cancel her pre-paid phone which hasn't been used in over a year. AT&T's automated system does not recognize her number so I can't speak with a representative. The chat line does not have a human on the other end and only refers me to the automated sytem. There is no option to get a human being on the phone or contact AT&T by e-mail. Worst customer service ever. Will never buy an AT&T product or use an AT&T service.
ATTHelp
Community Support
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231.3K Messages
4 years ago
Hello @101yearoldmom,
Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to contact our AT&T PREPAID support team at 800-901-9878. Hope this helps!
Sean, AT&T Community Specialist
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sandblaster
ACE - Expert
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64.7K Messages
4 years ago
Are you sure it even needs to be cancelled? The system not recognizing the number may indicate it was already cancelled. To cancel prepaid, you just stop paying. If it hasn’t been used or paid for in a year, it’s cancelled. If it is still being paid for by autopay, cancel the credit or debit card used for autopay.
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