Problem activating prepaid SIM card
I purchased a $50/month prepaid plan at at&t for
$300/12month if paid in full online last week. I chose to carry my old number (with Sprint) over. SIM card arrived earlier this week. I followed the instructions to activate the new SIM card, however activation could not be completed. Here are the details: after I inserted the new sim card, I called with the activation number corresponding to my plan, then a message showed up on the screen saying I need to turn my phone off wait 10 min then turn back on. That My new number is *** (this is NOT my old number that I intended to transfer). And that a message would show up after I turn my phone back on. So I turned it off, waited 10 min, and turned it back on. No message ever showed up. I cannot make calls/text/use data.
Then I tried to activate it online. After plugging in my 20-digit SIM card number and phone IMEI number, website took me to the second page saying activation is completed. Then it asked me to hit continue and log on with my current phone number and a password, which should be the last four digits of my phone number. I tried with my old number, system told me login info is wrong. Then I tried log in using the new number that att gave me. System still told me login info is wrong.
Then i I tried to contact customer service over phone. Well, I can’t even get through the automated system which keeps asking me for my phone number and neither the old number nor the new one is accepted.
then I went to an att store. Store agent told me he cannot help and suggest me calling customer service.
This has been such a (Edited per community guidelines) SHOW.
On top of all the inconvenience this has caused me, now I have to pay another bill with sprint, because my billing cycle ends yesterday. I do not believe the glitch occurs on their end. When I logged on to my sprint account last night, sprint told me my number is under the process of transfer.