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Desrae22's profile

New Member


1 Message

Friday, December 30th, 2022 2:26 AM


my service was shut off and I’m trying to long into my prepaid account and I can’t remember my password. And I don’t have service on my number anymore how can I reset my password if I can’t get texts or emails. 

ACE - Sage


116.9K Messages

1 year ago

If you're a prepaid customer you log into the paygo online website with your 10-digit phone number. If you don't remember your password you click on forgot password and it will still send you a text message

ACE - Expert


64.7K Messages

1 year ago

If your prepaid plan expired, you should still be able to receive the temporary password text. 

Community Support


231.1K Messages

1 year ago

We would love to assist you with resetting your password, Desrae22.

  • Go to the AT&T PREPAID sign-in page. 
  • Select forgot password.
  • Enter your wireless number and choose request online password or request 4- digit pin.
  • Select send pin temporary password. We'll send a text with a temporary password.
  • Enter the temporary info and select continue
  • Follow theI prompts to create a new online password or four digit pin.

Let us know if this was helpful to you.

Marilyn, AT&T Community Specialist


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