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jsashank's profile

Contributor

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1 Message

Fri, Sep 4, 2015 4:34 AM

Prepaid Refill Not Happening!!

I have a prepaid connection and my account balance is $85.00. Yet I am unable to use my phone as it doesn't refill the account. It just says the account will renew on Sept 4 but as of now I am unable to call or receive calls or texts or use data. Please help. 

Community Support

 • 

15.2K Messages

6 y ago

Hello @jsashank

 

I’m sorry to hear your plan hasn’t renewed; I’d be glad to help you out.

 

Did your account not renew on the 4th as it was supposed to?

 

Please let us know so that we can assist you further.

 

Thank you,
Charise

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