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Sat, Jul 11, 2020 11:04 PM

Prepaid port confirmed but sim not active

I am porting a number from Credo (which uses Verizon). It has been almost two weeks since I received my ATT prepaid SIM but my account does not show as active. It tells me my SIM card is active with the ported number but then when I press Continue it says the information provided is not valid. Called ATT and the person at the activation line told me to call the port line. The port phone tree said this is a Prepaid number and then transferred me back to the activation line. The person in the ATT store said he couldn't help because I bought it online. I really just want a working phone. 



Brand User

Community Support


127.2K Messages

22 days ago

We can definitely help you port-in, @Nutmeg36.

What plan have you sign-up for? You must make a minimum $25 payment after activation to complete the port-in, and use the service.

Please let us know if we can provide additional support. Thank you!

Keny, AT&T Community Specialist

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