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C

New Member

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1 Message

Fri, Nov 26, 2021 6:11 AM

Prepaid Plan Unlock

i bought 5-6 months ago a Prepaid Plan with a phone bc i was on vaccation on USA, now im back to Chile and i want to use my Chilean Sim card on my phone so... i tried a lot of things and i cannot enter my account bc sends me a code for the american number and i cannot access to that messages here in Chile. So practically I hope here I can get help from an employee or a manager 

Accepted Solution

Official Solution

ACE - Sage

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102K Messages

1 year ago

In order to unlock your prepaid phone as a prepaid user you had to have use the phone for six full months of paid AT&T prepaid service. If you were not sure that it’s been 6 completed months of prepaid service and AT&T is just going to deny the unlock anyway.   
 The unlock request link is below.  There is no text message sent there is an email sent. Make sure you correctly enter your email address and verify within 24 hours.
https://www.att.com/deviceunlock/


ATTHelp

Community Support

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203.8K Messages

1 year ago

Hi there, coodysoto!  We understand that while on vacation, you purchased an AT&T pre-paid phone and then took that phone back home to Chile and now you want to use it there correct? 

 

The requirement for AT&T prepaid to be unlocked is:

  • Is an AT&T PREPAIDSM phone that has had paid service for at least six months.

You can find out more about the device unlock requirements by reading over the information that is contained in the Get info about device unlock eligibility  article. 

 

Now since you are out of the country, you might need some international assistance. We do have a team standing by that will be able to help you. That teams information is located below.

 

To help you while you’re out of the country, call +1-314-925-6925 (free from your mobile device) or chat with us by clicking on the Contact Us link. 

 

We want to thank you for using the AT&T Community Forums. You are welcome to come back anytime you need us. 

 

Matthew, AT&T Community Specialist

 

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