Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Enjoy 16GB of high-speed data for $25/mo.
banana342354's profile



1 Message

Fri, Feb 13, 2015 10:27 PM

Prepaid plan doesn't refill every 30 days

I've set my refill to occur every 30 days, but every month it occurs every 31 to 32 days. So every month I am without service for 1 or 2 days. Even cancelling the service and restarting doesn't help- I'm trapped in a 32 day loop! What gives?




581 Messages


Thanks for your post @banana342354.  Please click Set up, manage, or cancel Auto Refill and auto renewal for GoPhone to be sure your auto refill is setup correctly. 


You can also click here to send a private message to receive some assistance.  In the private message, please include your name, email address, contact number and account number.  Upon receipt of your message you will hear directly from a manager within 48 hours to help you resolve this issue.



Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.