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Fri, Apr 10, 2020 2:39 AM

Prepaid phone not allowing calls

My phone is not accepting calls and when I call out it is saying that the call number is blocked from my account why is it doing this?

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ATTHelp

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120.6K Messages

2 months ago

Greetings @mjmlm4,

 

We hate to hear this happening to you. We'd like to get you some assistance in regards to your phone not allowing calls.

  • What is the make and model of your device? 
  • What type of prepaid plan do you have? 
  • Can you elaborate more on what you mean by the call number being blocked?

Jacob, AT&T Community Specialist

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