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Thu, Oct 14, 2021 5:00 AM

Prepaid Payment Mastercard not accepted

I am trying to make an account payment using a cash passport (prepaid mastercard). Payment is not able to be made even though there are funds on the card in US dollars.

Is this form of mastercard not accepted by AT&T for payment?


Accepted Solution

Official Solution


Community Support


175.7K Messages

1 m ago

Hi @macca72! Let's address your Prepaid Mastercard payment!


Your cash passport may not be supported as a form of payment. We recommend using a credit/debit card (Visa, Mastercard, Discover, American Express, Checking Accounts & PayPal). International cards are also accepted as a one time payment or as autopay enrollment. Learn how to Use PayPal To Make An AT&T Prepaid Payment and sign up to use as a one time payment or for autopay payments. 


We hope this helps! Reach back to us if you have additional questions!


Rhoda, AT&T Community Specialist 

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