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SCBASS203's profile

1 Message

Wednesday, November 29th, 2023 6:25 PM

Prepaid Online Account Access Issue - with Turbo Hotspot 2 - not receiving temp password from att system

  • Purchased a Turbo Hotspot 2 from WALMART, it was activated in store on a 50G data only plan.
  • Unit was unpacked and set up baced on included instructions, hotspot connected worked as it should.
  • Followed instructions for "Activate Your Account Online" in manual.  but unable because i do not have a password or pin.
    •   Walmart did not provide me a password or 4 digit pin when it was activated in store.
    •    So I followed the "Forgot Password" link to reset.  this reset is not working due to the following reason...
    •    System says: A temporary password was sent in a text message.Wireless Home Phone customers will receive a voice call (Monday through Saturday 9am-9pm, Sunday 12pm-9pm local time).
    • Its my assumption this "hot spot" can not receive TEXT MSG as stated by system responce. 
    • I have checked the hot spot msgs via the "WebUI Manager", but it has not received any.
    • I have check my personal Email address but nothing from ATT there.
    • I have been trying this for two days and no msg of any sort has been provided from ATT system.
    • I have called and talked to ATT rep, they said there is nothing ATT can do and i need to contact Walmart to correct the password/pin issue.
    • Then Walmart says i need to contact ATT.
    • So now i have a usless hotspot than i cant access to refill data.

So is there any way to reset the prepaid online password/pin when you have a HOTSPOT? whats the trick?

Accepted Solution

Community Support

 • 

232.1K Messages

6 months ago

Hey @SCBASS203,

 

We're here for you, and we want to provide you more information on this. We see that you have already tried all the troubleshooting steps, and unable to receive the text message. Furthermore, we would recommend visiting your local AT&T authorized store, so they can check and assist to log in to your account.

 

Hope this helps! Let us know if you have any further questions. 

 

Thank you for contacting AT&T Community & Forums,
Gary, AT&T Community Specialist

ACE - Sage

 • 

117.6K Messages

6 months ago

Gary is correct. When it comes to setting up a data only plan on AT&T prepaid the account should have been set up for you with your alphanumeric password created, pin code created, and all two-factor authentication set up to go to your email, not via text to the device which does not work.

An AT&T store should be able to help you out

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