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kdttaz77's profile



2 Messages

Wednesday, June 20th, 2018 4:31 AM

Prepaid Multiline Initial Setup

I went to a nearby AT&T corporate store and converted 4 postpaid numbers to prepaid numbers. Each were set up with auto pay at the store. In order to get the multiline discount, I was told to go online and add them. I did the first addition and the amount that's going to be deducted next month looks fine. The problem is, I was required to make another payment for the second line (paid twice in one day). Looks like when I grouped them together I was charged again. Is the initial payment on that line lost?  Seems like I should be able to transfer it or get the charge reversed.

Community Support


224.8K Messages

5 years ago

Hello @kdttaz77!

Thank you for sharing your concern with us! I’ll be more than happy to assist in addressing this issue with your account balance. In order to protect your information, we’ll be handling this situation privately. Please access your Forum’s Inbox and reply to my message with the information requested.

In the meantime, please check out this excellent article, which provides more details about the Multi-Line account.

Have a nice day!

Anabel, AT&T Community Specialist

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