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1 Message

Thu, Feb 13, 2020 11:46 PM

Prepaid Issues

Hello, my name is Felishka Ramirez.

I recently purchased a virtual prepaid minutes card for $20 online. I didn’t receive any confirmation pin or any confirmation email, but the $20 was taken out of my bank account. I’m currently in Japan due to my husbands military orders, so I’m having issues connecting with a representative or every time I call into customer care everyone seems confused and is unable to help me with my issue.

I would really just like the confirmation pin or whatever I need to activate my prepaid minutes through a pay phone, or if that’s not possible a refund. Thanks




797 Messages

2 y ago


Resolve through login and see more details, or try international customer service: “How do I contact AT&T International Customer Care while traveling abroad? For questions while roaming outside the U.S., contact AT&T by calling +1.314. 925.6925, a free call from your AT&T wireless phone, 24 hours a day, 7 days a week”

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