New Member
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3 Messages
Prepaid continues to charge after cancelling
Canceled my son’s prepaid phone in Jan 2020. Went through all proper protocol. As of November 2020 My credit card is still billed every month. I spoke to several people, lastly Angelica 10/6/20 at 3:40 pm. She promised it was canceled. I was still charged again. For 11 months I have paid for a phone that was canceled.
RebeccaP
New Member
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3 Messages
3 years ago
They really do this!
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sandblaster
ACE - Expert
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64.7K Messages
3 years ago
What proper protocol? The way to cancel prepaid is to stop paying. All you need to do is turn autopay off, which you can do yourself online. If you don’t have account access, cancel the card used for autopay.
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RebeccaP
New Member
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3 Messages
3 years ago
I did cancel autopay and will be canceling my card after I change other bill payments that I use the card for. I was told by a customer service rep that I could not just cancel my service but also needed to change my autopay. I did that as well and I am still being charged.
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sandblaster
ACE - Expert
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64.7K Messages
3 years ago
If you are still being charged, autopay obviously did not get turned off. I don’t know what change you made to autopay, but turning it off apparently wasn’t it.
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