Prepaid Charge Refund
I was on a 30-day prepaid plan and had enrolled in autopay. Recently, I cancelled service with ATT a couple days before the end of the current bill cycle, and ported my number to another carrier. During the port-over process, I was told over the phone by the ATT representative that the autopay charge for the next billing cycle would not be charged, but this did not happen. I called ATT at 800.901.9878 and was told ATT will not issue a refund.
To be clear, I am NOT asking about a refund for a month that was only partially used; I understand that is not allowed. My service end date was March 15th, and I cancelled service with ATT on March 14th. The final charge to my bank account was for the billing cycle from March 16th thru April 14th (30 days). That is the charge I want to be refunded. How can I accomplish this??