Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
E

New Member

 • 

6 Messages

Wednesday, March 25th, 2020 2:46 AM

Prepaid balance expired

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone was an emergency phone that I kept in my glove box. With all that has transpired, I remove the phone from my truck, to make sure everything was still functional. I had just check the balance in January, 2020, and it was over $150.00, in the account I had over $150.00, in my prepaid account, and AT&T, said my money expired because, I did not add money to the account. AT&T = Crooks!!

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

4 years ago

Yes, that's the way prepaid works. Your account balance has an expiration date. If you don't add more to the account by that date, your balance is lost. When you do add more to the account, you extend that expiration date. That is the way prepaid has always worked. Did you not know that?

New Member

 • 

6 Messages

4 years ago

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone was an emergency phone that I kept in my glove box. With all that has transpired, I remove the phone from my truck, to make sure everything was still functional. I had just check the balance in January, 2020, and it was over $150.00, in the account I had over $150.00, in my prepaid account, and AT&T, said my money expired because, I did not add money to the account. AT&T = Crooks!!

ACE - Sage

 • 

117K Messages

Most people pay attention to the expiration date of their refills, and are aware that if they don't refill before the expiration date their funds are lost.
One of our regular users travels all over the world and uses prepaid in many different countries. From his posts it seems that AT&T prepaid service is pretty typical.

You are paying a refill on a regular basis so that AT&T will keep your account open for when you need it. Whether or not you actually use the service is up to you.

If your only purpose is to have a phone in case you get stuck and need to call 911, then you do not need phone service at all. Any phone, even without service or a SIM card, is capable of calling 911 and will connect to any local Tower available.

(edited)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Former Employee

 • 

32.9K Messages

@lizdance40 hes posted 4 times in 4 different threads

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

ACE - Sage

 • 

117K Messages

His posts are all being consolidated. So we can only explain how wrong he is once instead of four times. 🤷‍♀️😆

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

6 Messages

@lizdance40 I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone was an emergency phone that I kept in my glove box. With all that has transpired, I remove the phone from my truck, to make sure everything was still functional. I had just check the balance in January, 2020, and it was over $150.00, in the account I had over $150.00, in my prepaid account, and AT&T, said my money expired because, I did not add money to the account. AT&T = Crooks!!

ACE - Sage

 • 

117K Messages

T-Mobile pay as you go plan also requires that you refill on a schedule or your balance will expire. When your balance expires you lose the balance.
As far as I know T-Mobile and AT&T are the only US carriers left with a pay-per-use

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

6 Messages

4 years ago

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone was an emergency phone that I kept in my glove box. With all that has transpired, I remove the phone from my truck, to make sure everything was still functional. I had just check the balance in January, 2020, and it was over $150.00, in the account I had over $150.00, in my prepaid account, and AT&T, said my money expired because, I did not add money to the account. AT&T = Crooks!!

Note: This comment was created from a merged conversation originally titled AT&T are CROOKS

ACE - Expert

 • 

64.7K Messages

Please don't post duplicates. Once is enough and it violates the forum rules.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

13.1K Messages

@Echoes

All of the other prepaid providers have the same rules. Either top up your account

BEFORE your funds expire or lose them.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.