Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Unlimited Data for $50/mo.
A

New Member

 • 

1 Message

Tue, Sep 1, 2020 3:14 PM

Prepaid Activation Problems

I've gone through all kinds of loops trying to reach a real person on the phone, but the automative system just wouldn't forward me to a real person to help me with activation.

 

I'm trying to port my number to a prepaid sim that I ordered recently and when I go to activate it I get the message

 

Error!

 

The information provided is not valid. Please try again.

 

 

Anytime I try to reactivate, this error comes up after hitting the continue button where it shows my phone number information, through my phone or through my browser. When I try to setup a new user using my phone number, I also get the same error, even though it shows my phone number after "activating". 

 

I walked into a ATT store yesterday and they told me to go through the phone system for support, but it's not helping me at all. 

 

I'm at my wit's end trying to get any kind of help from ATT. 

 

 

ATTHelp

Community Support

 • 

176.5K Messages

1 y ago

Hello @alexthelam,

 

Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to contact our AT&T PREPAID support team at 800-901-9878. Hope this helps!

 

Sean, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.