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Sunday, December 4th, 2022 7:37 PM

Prepaid account not working

I signed up for the 16gb $25/m for 12-month prepaid plan, downloaded the esim, no error but didn't get a link to create an online account.  I went ahead and create an online account with the given phone # and paid.  It's been a day, when I clicked on carrier services on my phone, it only has 6 entries for checking various usage info.  My guess is that the esim download isn't working correctly.  I tried to contact via chat but my pc won't open a window for me to sign in so the robot can't help.  I need help to get up the esim asap.  Thanks!


Community Support


207.5K Messages

2 months ago

Hello YSir, we're here to help you with your AT&T Prepaid account.

Let's meet in a Direct Message to discuss your eSIM activation. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist
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