Prepaid account not working

I signed up for the 16gb $25/m for 12-month prepaid plan, downloaded the esim, no error but didn't get a link to create an online account.  I went ahead and create an online account with the given phone # and paid.  It's been a day, when I clicked on carrier services on my phone, it only has 6 entries for checking various usage info.  My guess is that the esim download isn't working correctly.  I tried to contact via chat but my pc won't open a window for me to sign in so the robot can't help.  I need help to get up the esim asap.  Thanks!