Prepaid account not able to verify my status

I need to provide phone number for IRS for verifying my identity, however I got a message like this:

I have contacted prepaid account team, they confirm that my phone number is belong to me. Is there any way I can do further?

Responses

ATTHelp

Community Support

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231.2K Messages

4 years ago

Hello @mike1229

Most prepaid accounts do not have a full profile which includes your name and personal address.

Are you able to login to your account to verify if that information is there?

If you have never added your personal information to your prepaid account then you can contact the prepaid team to add all the appropriate personal information.

611 from AT&T mobile phone
Every day, 7 a.m. - midnight local time
or 800-901-9878

Let us know if you have any further questions and stay safe!

Ayla, AT&T Community Specialist

2

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M

mike1229

New Member

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4 Messages

@ATTHelp Hi,

I have added my name, address and email in my prepaid account. But the IRS still not able to verify my status from you. By the way, I am the new user of ATT

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4 years ago

0

ATTHelp

Community Support

•

231.2K Messages

Hello, @mike1229,

Thank you for the information. If after calling prepaid through 611 on the device to verify information on the account and you're still having issues, you'll need to call the IRS for further assistance.

Have a great week.

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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4 years ago

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