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Hoodtechstl's profile

2 Messages

Tuesday, November 21st, 2023 6:22 PM

Pre paid card PIN number not visible on new card

Prepaid card I just bought at Walgreens is damaged the PIN number is not visible how do I get either a way to use or a refund

Community Support

 • 

231.2K Messages

5 months ago

We understand your situation and let’s get the help you need @Hoodtechstl.

You can visit the nearest AT&T store and bring your damaged card, receipt, and ID. They may be able to scan the barcode on the back of the card and access your PIN or replace your card.

You can also contact our Prepaid Team at 800-901-9878.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

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