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guitargeorge's profile

Contributor

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2 Messages

Sunday, November 2nd, 2014 5:52 AM

Please help, upgraded the prepaid plan on my unlocked iPhone 5, now data is not working at all :(

Hello all,

 

For the past year I have been using my factory unlocked iphone 5 with the $40 smartphone prepaid plan [500 minutes + 500 MB of data] perfectly fine, I was getting LTE all the time. That all changed when I went to the AT&T retail store to upgrade to the $60 plan [unlimited talk & text + 2.5 GB of data], I stopped getting internet at all!

 

I went back to the store for help and they could not fix my problem, they said that the system has iphone 5 for my wireless device with the correct IMEI number. After that I spent a long time on the phone with technical support with the same result, they suggested resetting everything but no help at all.

 

I am suspecting that the person who changed my plan did something wrong in the upgrade process, I'm saying this because when I login to change my plan it suggets the basic phone plans and nothing about the smartphone plans, if this is the case it would make sense that the network is treating my iphone as a basic phone with 3g data working for a couple of minutes then stopping and imessage not working over cellular. Also it searches for cellular network very often unlike the previous plan, another thing that I noticed is that I am unable to see verification messages sent from my bank like I used to on the previous plan.

 

I tried to be as detailed as possible, any help would be really appreciated as i have been lost without cellular data for a week already, thank you.

Employee

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581 Messages

10 years ago

Hey there @guitargeorge!  Thanks for your post!

 

Please click here and send a private message to a great team of managers available to assist you.  They can access the account to see what happened when the plan was changed and help resolve the issue for you.  In your private message please give them your name, account number, email address, contact number and a good time for you to be reached.  Please be sure to share all the details of this issue in your message so they can research it completely before contacting you.  You will here directly from a manager within 48 hours of receipt of your message!

Contributor

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2 Messages

10 years ago

so after I eamailed customer service with my problem, they contacted me and I had an online chat with technical support, they could not fix the problem using basic troubleshooting, so the gave me a ticket number and said they will work on it and contact me within a week. and indeed someone from team must have found out what the issue was on the system and fixed it! now im getting LTE again! thanks alot.

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