AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
5GB of Hotspot Data With an Unlimited Plan
kcccantos's profile

Tutor

 • 

6 Messages

Sun, Feb 18, 2018 11:04 AM

PLEASE DEACTIVATE MY PREPAID ACCOUNT

 

Hi,

I went on vacation in USA for two weeks. I bought a prepaid AT&T simcard availed the 45usd plan.

The salesman said that I just need to simply remove it from my phone when I leave USA to deactivate it. 

I was out of USA for two weeks now and is not using the prepaid simcard sinceI left.

to my surprise, they charge me for another 45usd for another month.

can you please help me deactivate it and refund the said amount

 

Hoping for your immediate response.

 

Katrina

Tutor

 • 

6 Messages

5 years ago

I was not even enrolled in Autopay! I was surprised when they deduct the said amount in my credit card just yesterday!

 

sandblaster

ACE - Expert

 • 

60.9K Messages

5 years ago

@kcccantos This is a customer to customer forum, not customer support. Your options are to contact customer support to get them to disable autopay or get your bank/credit card to block the charge. You can contact support through this forum by sending a private message to @ATTCares.

Tutor

 • 

6 Messages

5 years ago

I already sent private message but still no response as of this writing and I also called my bank but unfortunately they cannot stop it.

Just saw post here with same sentiments and was replied by the AT&T customer support, so just trying my luck here.

ACE - Sage

 • 

102K Messages

5 years ago

Best option is cancel the card used to prevent future charges.  

Seems clear you did have Auto pay on.  Also clear you did not turn it off before leaving the USA.

removing the SIM card makes no difference as it can’t work out of North America.  

You must stop paying to terminate prepaid services.

 

Tutor

 • 

6 Messages

5 years ago

I did not even signed up for autopay and was not able to deactivate my
account as I was advised by the customer rep in AT&T store that I could
just removed the simcard and that's it.

I honestly don't know what to do now.
Waiting for their response on my private message.

Tutor

 • 

6 Messages

5 years ago

@lizdance40 I did not even signed up for autopay and was not able to deactivate my
account as I was advised by the customer rep in AT&T store that I could
just removed the simcard and that's it.

I honestly don't know what to do now.
Waiting for their response on my private message.

ACE - Sage

 • 

102K Messages

5 years ago

Don’t wait.  They have a 1 to 2 week lag.  Please call your bank and have your card replaced.  

 

Tutor

 • 

6 Messages

5 years ago

@lizdance40 you mean to replace the credit card itself?

sandblaster

ACE - Expert

 • 

60.9K Messages

5 years ago

If your credit card won’t block the charge, cancel the card and get a new one issued.

ACE - Sage

 • 

102K Messages

5 years ago

This is what the prepaid screen looks like with auto pay OFF....

 If you took the $5 discount, paying $60, $40, $30 with added tax, then you did sign up with auto pay.   (Plans are priced $65, $45 and $35)

 

 

B5E07E0C-407F-4D84-ACB6-DFE8BA4FCDE8.png

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.