No service on new device, already activated and number port confirmed
Cannot figure out how to get to a human using the customer service numbers. Hoping for some help here. Here's the background:
I'm switching to ATT prepaid from Cricket using a new unlocked pixel 4a I just bought. I ordered and received a SIM card from ATT in the mail that has my old phone number on the label (as requested).
- Inserted SIM into new phone.
- Went to att.com/activateprepaid and put in the info. It said "Your SIM card is active" on the next page. No service on the phone even after restart.
- Thought I could find out something through www.paygonline.com. Typed in my phone number and clicked New User to get the temp password. Error message appeared "The information is not valid".
- Thought it could be because I was transferring my old number. I went to Number Transfer/Port Status website and says "Your port status is: confirmed"
On first boot, I had transferred apps to the new phone from my old phone and thought one of them might be causing an issue. I did a factory reset and then offline set-up of the Pixel. Still no luck.
What's the best next step? Thanks for the help. Never had a phone activation be difficult before. This is not a good first impression of ATT.