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malottjames's profile

Contributor

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2 Messages

Monday, June 16th, 2014 10:33 AM

No Minuets

I added a 25.00$ card yesterday, my account ends today, it is showing I have money but no minuets, how long does it take? I don't want my money used I want my minuets.

Accepted Solution

Official Solution

Guru

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450 Messages

10 years ago

Hi malottjames,

 

Are you on the 250 minute rate plan? If you are on that plan and it ends today, your plan won't renew until tomorrow. You can call 611 from your phone or visit an AT&T store and they can push it though for you. keep in mind if they push it for you, your renewal date will be set 30 days from today, not tomorrow.

 

Hope this helps!

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